Shipping & Delivery
Last updated: April 26, 2026
This Shipping & Delivery Policy explains how Mobius processes, ships, and supports orders placed through our website. By placing an order with Mobius, you agree to the terms below.
1. Shipping Destinations
Mobius currently ships within the United States only.
We ship to all 50 U.S. states, P.O. boxes, APO/FPO/DPO addresses, U.S. territories and possessions, and Freely Associated States through USPS Ground Advantage. USPS describes Ground Advantage as a domestic service available to those destinations, including U.S. military bases.
Mobius does not currently offer international shipping.
APO/FPO/DPO Addresses
Orders shipping to APO/FPO/DPO addresses are treated as domestic shipments through USPS. However, these shipments may require customs forms and may be subject to destination-specific mailing restrictions or delivery limitations imposed by USPS or applicable authorities.
2. Shipping Method
Mobius currently offers USPS Ground Advantage as its shipping method.
USPS currently describes Ground Advantage as expected in 2–5 business days after acceptance by USPS, although actual transit times may vary.
3. Shipping Charges
Shipping charges are calculated and displayed at checkout unless an order qualifies for free shipping under this policy.
Free Shipping
Mobius offers free shipping on eligible domestic orders as follows:
- One-time purchase orders: Free shipping on orders with a pre-tax subtotal of $50.00 or more, before discounts.
- First subscription orders: Free shipping applies only if the first subscription order meets the same $50.00 pre-tax subtotal before discounts threshold.
- Recurring subscription refill orders: Free shipping applies to recurring refill orders regardless of product price or total order value.
Mixed Orders
If your first subscription order also includes one-time purchase items, the order must still meet the $50.00 pre-tax subtotal before discounts threshold to qualify for free shipping.
If one-time items are added through your customer portal to an existing recurring subscription refill order, the free shipping that applies to the refill order will continue to apply to that shipment.
Free shipping under this policy applies to eligible U.S. destinations only.
4. Processing Time
Orders are typically processed and prepared for shipment within 1-2 business days after the order is placed and payment is successfully received.
We accept orders at any time — 24 hours a day, 7 days a week. Our fulfillment operations run Monday through Friday, excluding U.S. federal holidays and other posted closures. All orders placed on Saturday and Sunday will be processed on the following business day.
Processing time is separate from carrier transit time. Shopify’s delivery-date tools combine merchant fulfillment time with carrier estimates, so checkout delivery windows should be understood as estimates based on both.
5. Delivery Estimates
Delivery dates and delivery windows shown at checkout are estimates only and are not guaranteed.
Estimated delivery windows may change due to carrier delays, weather, holidays, address issues, service disruptions, order volume, or other circumstances outside of Mobius’s control.
Mobius will make reasonable efforts to process and ship orders within the timeframe stated in this policy or shown at checkout. If we become unable to ship your order within the timeframe originally provided, we will notify you and offer any rights required by applicable law.
6. Order Changes and Cancellations Before Shipment
You may request changes to your order, including shipping-address changes or cancellation, before the order is processed for fulfillment.
Once an order has entered fulfillment, changes are not guaranteed.
Once an order has been dispatched or transferred to USPS, it cannot be canceled. If the order may be eligible for return after delivery, please refer to our Returns and Refunds Policy.
7. Subscription Orders
Subscription orders ship using the same shipping method described in this policy unless otherwise stated at checkout.
Recurring subscription refill orders ship on the subscription cadence selected at sign-up, unless changed in your subscription account.
Customers may update certain subscription details, including shipping address, upcoming order date, product selection, skips, or cancellation, through their subscription account before the applicable renewal order is processed.
Once a renewal order has processed, changes made in the subscription account may apply only to future subscription orders and may not affect the order already in progress.
If you need to change an order after it has processed but before it has shipped, contact us as soon as possible at hello+shipping@mobiuscosmetics.com. We will try to help, but changes are not guaranteed once an order has entered fulfillment.
Canceling a subscription stops future renewals only. It does not automatically cancel an order that has already processed, entered fulfillment, or been dispatched.
8. Delays, Backorders, and Partial Shipments
If part of your order is temporarily unavailable, Mobius may ship available items first and send the remaining item separately when it becomes available, at no additional shipping charge to you.
If an item cannot be shipped within the timeframe originally provided, we will notify you with an updated estimated shipping date when available.
You may choose to wait for the delayed item or cancel the unshipped portion of your order for a refund.
If we cannot provide a revised shipping date, we will let you know and, where required by applicable law, give you the option to cancel the unshipped item before it ships.
For subscription orders, if a refill item is unavailable, we may delay, skip, refund, or otherwise adjust the affected refill shipment in accordance with our subscription terms and applicable law. We will notify you if the timing of your subscription shipment changes.
9. Tracking
When tracking becomes available, Mobius will send a shipment confirmation or tracking notification to the email address associated with your order.
Tracking updates are provided by USPS and may not appear immediately after a shipping label is created.
10. Lost, Damaged, Missing, or Delayed Packages
Please inspect your order promptly upon delivery.
Damaged, Defective, Incorrect, or Missing Contents
If your order arrives damaged, defective, incorrect, or with missing contents, contact us within 7 days of delivery at hello+customercare@mobiuscosmetics.com with:
- your order number,
- a description of the issue,
- photos of the product,
- photos of the shipping box or mailer, and
- photos of the packaging materials.
Please keep the product and packaging until the issue is resolved, as they may be needed for carrier review or claim purposes.
If we confirm that the issue resulted from a Mobius or carrier error, we may offer a replacement, refund, store credit, or another appropriate remedy.
Lost in Transit
If tracking has not updated or your order has not arrived within 7 business days after the estimated delivery window, please contact us at hello+customercare@mobiuscosmetics.com.
We may ask you to confirm your shipping address and cooperate with USPS missing-mail or claim procedures.
Marked Delivered but Not Received
If tracking shows that your package was delivered but you have not received it, contact us within 7 days of the delivery scan.
Before contacting us, please check your mailbox, porch, parcel locker, mailroom, building office, household members, and nearby neighbors.
Packages marked as delivered by the carrier are reviewed differently from packages lost in transit. Replacement, refund, or store credit is not guaranteed for packages marked delivered. Mobius will review these situations case by case and may offer a replacement, refund, store credit, or another resolution at our discretion.
11. Refunds for Unshipped Items
If Mobius cancels an item before shipment because it is unavailable or cannot be shipped within the required timeframe, Mobius will issue a refund for the unshipped item to the original payment method.
Refund timing for unshipped-order cancellations is handled separately from return-processing timelines for delivered merchandise.
12. Returns After Delivery
If your order has already been dispatched and is eligible for return after delivery, please refer to our Returns and Refunds Policy for return eligibility, return shipping responsibility, and refund timing.
13. Contact
For shipping questions or delivery-related support, please contact us at: