Returns

Return Policy

Your wellness is our top priority. If you received damaged or defective goods, let us know, and we will be happy to assist you with an exchange or return. Email us at support@mobiuscapsules.com or call us at 111-111-1111 within 30 days of the date of purchase. For reasons of health and safety we will only be able to offer a refund or exchange on unused items, and all returned items will have to be inspected and disposed. Once the return is processed, you will receive an in-store credit for the value of your returned purchase.

If you purchased Mobius Capsules products from an unauthorized reseller, we are not able to issue a refund or exchange.

If you were gifted a Mobius Capsules product from an unaffiliated distributor or individual, we are not able to issue you a refund or exchange. Only customers who directly purchased from Mobius Capsules are eligible for refunds or exchanges.

Domestic Returns

Applies to returns from within the United States (USA)

Visit your account page and select the return option in "My Orders." Follow the instructions to recieve a return label. Then, print the return label, and bring the label and the product you want to return to a UPS.

We provide you with a return label free of charge.

International Returns

Applies to returns from countries outside the United States

Please Contact Us for return authorization and instructions.

At this time, return shipping costs are not covered by Mobius Capsules for customers outside the United States.

5 Star Guarantee

Building a better future relies on everyone doing the best they can to serve each other. At Mobius Capsules, we see our customers as part of our team, helping us fulfill our mission to make skincare sustainable and safe for generations to come. As a part of our team, you deserve the highest quality standard of care in handling your orders. You inspire us to continue finding solutions to bettering the planet we share, and for that, we promise the following to you:

Free Shipping: We are delighted to offer complimentary shipping for all domestic orders. We are also happy to give free shipping to international orders $250+

Complimentary Samples: Every order includes sample packets to help you explore something new. *Subject to availability and order type

Complimentary Skincare Consultations: We want to you at your best! Not sure which items are for you? A Mobius Skincare Specialist is available to help.

Full Returns within 30 days for Domestic Orders on Mobiuscapsules.com: We understand skincare is a personal purchase. Sometimes an item is not right for you. Click here to learn how to create a UPS pre-paid shipping label for your return. We will issue a full refund to your original form of payment. For return requests beyond 30 days, please Contact Us for assistance.